Oxygen can help keep your key business tools like email and internet up and running by working to reduce the amount of issues that you experience. With our Managed Services Program we’ll have technicians looking after your network to deal with issues BEFORE they affect your productivity.
Our Managed IT Services Program can address your critical business needs by:
Giving you peace of mind: Let us be your network watchdog, enabling you to focus on your core business activities instead of putting out fires when network disruptions occur
Enabling continuing business productivity by proactively detecting and resolving issues BEFORE they happen through scheduled preventative maintenance activities that are designed to keep your network operating as efficiently as possible
Safeguarding the integrity of your network by providing regular checkups to ensure that operating system patches, antivirus updates and other important elements of your network are being proactively guarded. We reduce the likelihood that your network will be compromised by a virus, worm, hacker or other malicious attack
Access to a wealth of IT expertise, tools and experience: Our staff has over 45 years of combined experience and is accredited by Cisco, CompTIA, Microsoft, Dell and others. We use industry-leading management tools to provide you with the highest level of IT security and service possible
Availability, Performance and Predictive failure monitoring to ensure your key business resources such as servers, applications, and many other devices and services are functioning optimally and efficiently
Backup System Monitoring to ensure that your system backups occur as scheduled and that your important business data is backed up properly
Virus Protection Monitoring and Malware Protection Monitoring to ensure that your programs are functioning properly updated both on your systems and server. Anti-Spam services are also included to protect MS Exchange.
Patch Level Management to ensure that the Windows servers in your network are always updated with the latest security patches
Comprehensive reporting to continually inform you about the current health of your network and to outline the work performed.
Hourly IT Support
If you are a small business, the need for full-time IT support may not be feasible or necessary. Yet, when the need arises, finding a reliable technician who can assist in a timely manner is absolutely imperative. Oxygen’s certified IT professionals are available 24/7 on an as-needed, time and material basis, to assist you with any IT support you may need.
Pricing is based on how many hours of support you need.
End Point Protection (A/V, A/M, A/S)
External security threats have become the number one issue for all companies with any kind of network infrastructure. From the smallest business to the largest enterprise, the need for a secure network is essential. Oxygen has partnered with industry leaders to provide the best IT security available. From security event monitoring, incident response, vulnerability assessments and cutting edge IDS and IPS technologies we will keep your network secure from even the most sophisticated external security threats.
A network assessment can be one of the most essential parts of your IT operation. Whether periodic or regularly scheduled, network assessments provide a point-in-time snapshot that can identify potential and current weak spots, failures, and bottle necks in your network. Oxygen can perform an in-depth review of any size of network, providing a comprehensive report of recommendations and findings based on established best-practices.
Oxygen’s finely-tuned Remote Management Monitoring platform can detect even the smallest anomalies in your network. 24 hours a day, 7 days a week, we will monitor any and all parts of your network infrastructure from servers to all network equipment including switches, firewalls, routers, wireless access points, network attached storage (NAS), UPS equipment and any part of your network with an IP Address.
Virtual Private Servers
If you need single application servers or want to move your entire server infrastructure, Oxygen has the architecture to accommodate your needs. We offer Virtual Private Server and Infrastructure-as-a-Service in our Tier 3 data centre. Utilizing enterprise-class equipment from Dell, including PowerEdge servers, Compellent storage, N-series Dell Networking switches and top-of-the-line SonicWall firewalls, our state of the art facility will enable you to reduce your capital investment and increase your scalability.
Servers, Virtualization & Storage
Offsite backup is the most secure, convenient and disaster friendly method of backing up your data. By moving your data to a robust off-site data centre, you are protected against everything including data theft, corruption of backup media and end user error.
Image Based Backup
Oxygen uses a method called Image Based Backup rather than traditional file-level backup. With image based backup, not only is the data on your servers backed up, the entire operating system and configuration of each server is mirrored. This means an “image” is taken of your servers and systems.
With image based backup technology, disaster recovery and downtime are kept to an absolute minimum. In the event of a single server crash or the destruction of your entire network due to fire or flood or natural disaster, Oxygen can simply copy the backed up image of your server’s configurations to temporary servers in our data centre. Within just a few hours, employees can continue to work remotely on your business applications and have full access to your business data. Once your server or servers are replaced, Oxygen technicians will seamlessly copy the latest image to your new servers allowing for minimal productivity downtime.
With traditional file-level backup, productivity downtime can be staggeringly long. Server operating systems must be re-installed, reconfigured on the network and tested before data can be copied back to the server.
Microsoft Office 365
Microsoft Office is the industry standard productivity software suite. Microsoft now offers Office 365. An online subscription for customers that includes various collaboration tools and hosted Microsoft Exchange email service in a scalable monthly cost. All of the Office programs you have come to know are included.
Oxygen is a Microsoft certified partner and our team can help you choose the right package, migrate your email to Office 365 and help you take advantage of all the productivity tools available to you as a Microsoft 365 customer.
Data Centre Solutions
Located in the heart of North America, Oxygen’s Tier 3 data centre facility meets the demands of small business and enterprise customers alike.
Redundant power supplied by multiple power grids and ensured by a pair of battery backup banks and diesel generator
Internet connectivity through multiple leading Internet Service Providers with speeds up to 1Gbps
Accurate temperature and humidity control
24x7 physical security with on premise staff supervision
Shared or dedicated infrastructure
Co-location from one rack unit to multiple racks
Full remote equipment monitoring and management available
When it comes to core infrastructure, Oxygen has the expertise to help assist in any refresh cycle, consolidation or expansion. Oxygen’s staff carry top certifications from Microsoft, Cisco, Dell, vmware and many others and carry a full line of software including:
Dell PowerEdge and Lenovo ThinkServer Servers
Dell Networking and Cisco Switches & Routers
Dell MD, EqualLogic and Compellent Storage
SonicWall firewalls (TZ and NSA)
Microsoft Exchange, SQL Server, SharePoint
vmWare and Microsoft Hyper-V
Oxygen is a Dell Premier Partner and Dell’s only local certified storage installer. Call Oxygen to discuss your infrastructure project today!
Cut monthly phone costs and increase phone flexibility with Oxygen’s hosted voice offering, powered by VoicePeer.net. Businesses using a VoIP phone system can save up to 50% or more over a traditional phone system, and having Oxygen host it for you will ensure greater up time and minimal up-front investment.
Voice-over-IP Features include: